Rates, Deposit &  Cancellation Policy

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Dog Rate

£30 per dog per night (if you own 2 dogs the cost will be £60 per night)

RATE INCREASE: Any bookings made from 1st January 2025 will be £35 per night.

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Deposit

We require a 50% deposit to secure a booking. This is NON-REFUNDABLE. So please ensure that you have adequate holiday insurance in place to cover this cost should you need to cancel.

Bookings are not confirmed until we have received the deposit.

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Balance Payment

Due and must be paid BEFORE your dog boards.

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Cancellation

Only balance payments made out with seven days will be refunded.

Drop Off

Agreed in advance, we are fairly flexible however prefer a drop of before 6.30pm.

 

Collection

Same as the drop off time. So if you dropped off at 6pm you would need to collect by 6pm.

 

Late Collection

If you are late for collection this will be charged in blocks of four hours at £10 each. 

Please note, we understand situations change. Flights are late, people get sick etc. We will do our utmost to work around these events as much as possible. 

 

Early Collection

No refund will be given for early collection.

 

Payment

We accept cash or bank transfer.

 

Your Dogs Vaccination – Important!

If your dogs necessary booster and kennel vaccinations are out of date, or you arrive without first providing proof of vaccination, we will not be able to care for your dog due to licensing restrictions on unvaccinated dogs. It is the law. It is our responsibility to make sure you are aware of these terms and conditions prior to booking. We do not provide refunds if you fail to adhere to this, as your dog has taken the space of a paying customer.

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Festive Holidays

If we can we will try to accommodate, note: Christmas Eve, Christmas Day, Boxing Day, New Years Eve, New Years Day and 2nd of January are double rate.